Sydler Technologies delivered the complex S/4 HANA private cloud implementation project in the record time of Six Months and we Migrated to S4HANA on 1st of June 2023. Given the Quantum of work and the complexity involved the work was handled professionally and to reasonably great user satisfaction.
Client: Tata Tele Services Limited
Sector: Telecommunication
We Partner in: Empowering TTSL Businesses with AMS Support
About Client
Tata Teleservices Limited (TTSL) is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, it offers a comprehensive portfolio of ICT services for businesses in India under the brand name Tata Tele Business Services.
Sydler technologies has effectively managed TTSL’s AMS operations following the implementation of S/4HANA. Sydler technologies ensured TTSL’s seamless operations by offering continuous support, system optimization, and timely issue resolution, helping TTSL improve efficiency, reduce downtime, and enhance customer experience.
Engagement Highlights
- Smooth and effective handover from implementation team to the AMS team, providing the necessary tools, knowledge, and support to ensure the long-term success of SAP S/4HANA for TTSL.
- Robust Service design: Design and align on Service Level Agreements (SLAs) with TTSL for SAP S/4HANA support which included coordination along with SAP for uptime, upgrades, on-time responses and resolution of tickets, Track and monitor issues and providing proactive responses on each incident raised.
- Availability management: Considering High transactional volume in TTSL, Sydler ensured team and systems availablity to manage peak load, issues pertaining to TTSL’s key processes, navigation and management of Fiori apps, personalized tiles, TTSL’s SAP BTP services.
- Change Management: Sydler Established effective change management process and protocol to handle continuous improvements in TTSL’s Asset Transfer process workflows,Material master workflows and integrated Import process ensuring minimal disruption toTTSL operations.
- Service Operations: Efficient Incident Management process to quickly respond to the issues, Problem management to investigate root cause of recurring issues. Regular monitoring of SOD rules and risk violations, ensuring that segregation of duties policies are correctly enforced.
- Continuous Service improvements: Regular review and reporting to TTSL on the performance of SAP S/4HANA AMS services. This includes analyzing KPIs like response times, customer satisfaction, and incident resolution efficiency. Besides User trainings, Managing updates to the S/4HANA system including GRC module, ensuring thatcomplete system is kept up-to-date with the latest SAP releases.
Key Business Challenges
Transitioning users from ECC to S/4HANA resulted in extensive and dedicated AMS support as TTSL users needed comprehensive training and support to adapt to new interfaces and functionalities.
Differentiating Factor
Throughout the AMS support, Sydler was always accessible, guiding TTSL users through new processes, Handheld the users by providing comprehensive training and extensive support and accommodating minor yet critical changes were some of our key success parameters.
Value Add & Business Benefits
- Operational Efficiency: By ensuring seamless integration across multiple SAP modules (SD, MM, Finance, etc.), TTSL was able to eliminate silos and ensure smoother, faster operations.
- Scalability: S/4HANA by Sydler provided scalability for TTSL to accommodate increasing volumes of transactions and growing business needs.
- Cost Control: Proactive monitoring, efficient project management, and enhanced reporting helped TTSL to optimize their operational costs.
- Compliance and Risk Mitigation: Extensive support and expertise from Sydler for OpenText and SAP DMS helped TTSL to ensure they comply with industry regulations.
- Agility and Innovation: Sydler focused on the continuous improvement by ABAP customizations and integration with SAC heping TTSL to remain agile so as to meet market demands.
SAP Modules Coverage
Finance / Controlling / Treasury / Materials Management / Sales & Distribution / Project Systems / OpenText / SAC / SAP DMS / Basis / ABAP on HANA / Fiori UI5 & Odata / Business Transformation Platform (BTP)